TERMS & CONDITIONS

ASSESSMENT, CONSULTING, SUPPORT SERVICES RESCHEDULING OR CANCELLATION

CANCELLATION BY RENAISSANCE IT

In the event that Renaissance IT deems it necessary to cancel or reschedule a service because of force majeure or other unforeseeable circumstances (for example, in the case of accident or illness of the consultant). Renaissance IT will make every effort to place you onto another consultant’s schedule. Renaissance IT is not liable to compensate for any expenses or refund an order under these circumstances. 

 

RESCHEDULING BY CUSTOMER

Once Renaissance IT’s professional service is scheduled, Customer’s reschedule shall be subject to the provisions below.

  • If Customer notifies Renaissance IT twenty-one (21) or more days prior to the scheduled services: No rescheduling charges.

  • If Customer notifies Renaissance IT in between fifteen and twenty (15 – 20) days of the scheduled services: 50% of the invoiced fee is payable.

  • If Customer notifies Renaissance IT within fourteen (14) days of the scheduled services: 100% of the invoiced fees is payable.

 

CANCELLATION BY CUSTOMER

If a customer cancels a Purchase Order that has been invoiced by Renaissance IT due to a change of circumstance beyond Renaissance IT’s control, the cancellation shall be subject to the provisions below.

If Customer notifies Renaissance IT twenty-one (21) or more days prior to the scheduled services: 25% of the invoiced fee is payable.

If Customer notifies Renaissance IT in between fifteen and twenty (15 – 20) days of the scheduled services: 50% of the invoiced fee is payable.

If Customer notifies Renaissance IT within fourteen (14) days of the scheduled services: 100% of the invoiced fees is payable.

TRAINING SERVICE RESCHEDULING OR CANCELLATION

Renaissance IT reserves the right to modify or temporarily suspend use of the Renaissance IT Training and Packaged Services or portions thereof.

 

CANCELLATION BY RENAISSANCE IT

In the event that Renaissance IT deems it necessary to cancel or reschedule a course because of force majeure or other unforeseeable circumstances (for example, in the case of accident or illness of the instructor). Renaissance IT will make every effort to place you onto another set of course dates. Renaissance IT is not liable for any travel and lodging expenses and will not credit or refund an order under these circumstances. 

Renaissance IT reserves the right to cancel or change course locations and times, but as much notice will be given as possible. Renaissance IT will not be liable for any losses and liability is limited to a free resit.

 

RESCHEDULING BY CUSTOMER

Once the Renaissance IT training or professional service is scheduled, Customer’s reschedule shall be subject to the provisions below.

  • If Customer notifies Renaissance IT twenty-one (21) or more days prior to the scheduled training: No rescheduling charges.

  • If Customer notifies Renaissance IT in between fifteen and twenty (15 – 20) days of the scheduled training: 50% of the invoiced fee is payable.

  • If Customer notifies Renaissance IT within fourteen (14) days of the scheduled training: 100% of the invoiced fees is payable.

 

CANCELLATION BY CUSTOMER

If a customer cancels a Purchase Order that has been invoiced by Renaissance IT due to a change of circumstance beyond Renaissance IT’s control, the cancellation shall be subject to the provisions below.

  • If Customer notifies Renaissance IT twenty-one (21) or more days prior to the scheduled training: 25% of the invoiced fee is payable.

  • If Customer notifies Renaissance IT in between fifteen and twenty (15 – 20) days of the scheduled training: 50% of the invoiced fee is payable.

  • If Customer notifies Renaissance IT within fourteen (14) days of the scheduled training: 100% of the invoiced fees is payable.

 

NO-SHOWS

In the case of a no-show, the full fee will be forfeited, and a refund will NOT be given. A no-show is when a registration is made, and the student doesn’t attend the course nor cancels it.

If a participant fails to attend the registered date due to illness, they can reschedule to attend the same course at a new date upon submission of a medical certificate. A cancellation charge will not be levied in this case.

 

STUDENT SUBSTITUTION

Customer may substitute an Employee registered to attend a course with another Employee, provided that:

  • Renaissance IT receives a notification from the customer of this substitution within four (4) business days of the relevant scheduled training. If the notification is received less than four (4) business days prior to the relevant scheduled training, an admin fee of $250 AUD will be charged direct to the student.

  • The Substituting Employee meets the course prerequisites, if any.

 

MANUALS/ E-MANUALS

Customers are advised that if they register for a course within two weeks of the course running, we cannot guarantee a paper manual.

 

EXPIRATION TERMS

  • All courses registered for must be completed within 90 days of the Purchase Order date to Renaissance IT.

  • All Training Credits purchased have an expiry date of 12 months from the Purchase Order date to Renaissance IT.

PAYMENT

When a training service is booked, your seat will only be guaranteed once Renaissance IT receives payment in full. Renaissance IT reserves the right to cancel your booking or seat if payment is not received in full, prior to course commencement.

  • When a professional service is booked, Renaissance IT reserves the right to reschedule or cancel your service booking if purchase order is not received in full, prior to service commencement.

  • Payment may be made by credit card; however, surcharges will be included (Amex, Visa & Mastercard 1.5%). Paypal may also be used for payment and will attract a 3% surcharge.

  • Any local taxes or bank fees, if applicable, will also be payable where applicable.

  • All training credit orders must be invoiced in full at the time of purchase and paid as per Renaissance IT’s payment terms.